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Can I exchange items in a Zara store?

The exchange option in a Zara store is not available for online purchases. Please note that you can always return your order before the deadline and make a new purchase. However, for purchases made in a store, you have the option to exchange items for another garment, another size or another colour.

Where can I find answers to my questions about Zara?

You can find answers to all your questions in our Help section. You will find information on how to make purchases and returns, the status of your order or any other queries related to Zara.

How do I exchange items from Massimo Datti?

Purchase at a store: you have 30 days from the purchase date. The items need to be in their original condition and with all their labels. You must make the exchange in the same market/region where you made the purchase. You can request an exchange online for items from MASSIMO DUTTI. Exchanges cannot be made for items from HOME.

How do I make an exchange?

How to make an exchange 1 Only two exchange request can be done at a time for the same order. You may add up to 5 items per exchange request. 2 The exchange option will not be visible if the purchased item is no longer available. 3 Online exchanges are not available for purchases made with a gift receipt.

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